Privacy Policy

Effective Date: 24 March 2025

1. Introduction

Welcome to Customs Refund Specialists’ website (“Company”, “we”, “our”, “us”). Your privacy is important to us, and we are committed to protecting your personal information received on our website in accordance with South Africa’s Protection of Personal Information Act (POPIA).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website https://customsrefund.co.za/ (“Website”) and our services.

2. Information We Collect

We may collect and process the following types of personal information:

Identity Information: Name, surname, and business details.
Contact Information: Email address and phone number.
Technical Data: IP address, browser type, and other analytics data.
Communications: Any messages or enquiries sent to us.

3. How We Collect Your Information

We collect information through:

Online forms submitted on our Website.
Direct communication via email or phone.
Automated tracking technologies such as cookies.

4. Purpose of Data Collection

We collect your personal information to:

Respond to enquiries and provide customer support.
Improve our services and website functionality.
Comply with legal and regulatory obligations.

5. Legal Basis for Processing

We process your personal information based on:

Your consent when you provide us with personal data.
Our legal obligations to comply with Customs regulations.
Legitimate business interests, such as improving our services.

6. Sharing of Personal Information

We do not sell or rent your personal information. However, we may share your information with:

Legal entities if required by law or to protect our rights.

7. Data Security

We implement appropriate security measures to prevent unauthorised access, disclosure, or loss of personal information. However, no online transmission is completely secure, and we encourage users to take their own precautions.

8. Your Rights

Under POPIA, you have the right to:

Access your personal information.
Request correction or deletion of your data.
Object to processing under certain circumstances.
Withdraw consent where applicable.

To exercise your rights, contact us using the details below.

9. Cookies and Tracking Technologies

Our Website may use cookies to enhance user experience. You can control cookie preferences through your browser settings.

10. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

11. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us at:

Customs Refund Specialists
Email: enquiries@customsrefund.co.za
Phone: 031 566-2148
Address: Suite 1, No. 8 Nollsworth Park, Nollsworth Crescent, La Lucia Ridge, Durban, South Africa

By using our Website and services, you agree to the terms outlined in this Privacy Policy.